Pinusx AI, LLC ("Pin Us X," "we," "us," or "our") operates the Pin Us X AI voice receptionist service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
1. Information We Collect
Information You Provide
When you sign up for Pin Us X, we collect:
- Account information: Name, email address, phone number, business name, and billing address
- Payment information: Credit card details (processed securely via Stripe)
- Business configuration: Your business hours, services offered, service areas, and call handling preferences
Information Collected Automatically
When you use our service, we automatically collect:
- Call data: Phone numbers of callers, call duration, call recordings, and transcripts
- Caller information: Information provided by callers during calls (name, address, phone number, service requests)
- Usage data: How you interact with our dashboard and service
- Device information: Browser type, IP address, and device identifiers
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our AI voice receptionist service
- Process calls on your behalf and capture lead information
- Send you SMS notifications and email summaries about calls
- Process payments and manage your subscription
- Communicate with you about service updates, support, and promotional offers
- Analyze usage patterns to improve our AI and service quality
- Comply with legal obligations
3. Call Recordings
Our service records all calls handled by the AI receptionist. These recordings are:
- Stored securely and encrypted at rest
- Accessible only to you (the business owner) through your dashboard
- Retained for 90 days unless you request earlier deletion
- Used to improve our AI's performance and accuracy
Important: You are responsible for complying with call recording laws in your jurisdiction. Many states require one-party or two-party consent for call recording. Our AI informs callers that the call may be recorded.
4. Information Sharing
We do not sell your personal information. We may share information with:
- Service providers: Companies that help us operate our service (e.g., Stripe for payments, Twilio for telephony, cloud hosting providers)
- Legal requirements: When required by law, court order, or government request
- Business transfers: In connection with a merger, acquisition, or sale of assets
- With your consent: When you explicitly authorize us to share information
5. Data Security
We implement industry-standard security measures to protect your information:
- Encryption of data in transit (TLS/SSL) and at rest
- Secure access controls and authentication
- Regular security assessments and monitoring
- Limited employee access to customer data
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
6. Your Rights and Choices
You have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Export: Request your data in a portable format
- Opt-out: Unsubscribe from marketing communications
To exercise these rights, contact us at info@pinusx.com.
7. Data Retention
We retain your information for as long as your account is active or as needed to provide services. After account cancellation:
- Account information is deleted within 30 days
- Call recordings are deleted within 90 days
- Billing records are retained for 7 years for tax and legal compliance
8. Third-Party Services
Our service integrates with third-party services that have their own privacy policies:
- Stripe: Payment processing (Privacy Policy)
- Twilio: Telephony services (Privacy Policy)
- Google Calendar: Appointment scheduling (if enabled)
9. Children's Privacy
Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
10. International Data Transfers
Your information may be transferred to and processed in the United States, where our servers are located. By using our service, you consent to this transfer.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our service. Your continued use of the service after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Pinusx AI, LLC
Email: info@pinusx.com
Phone: (713) 730-2482